Gaming at Nurtar is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take player wellbeing seriously, and we have built real tools to help you stay in control every step of the way.
Nurtar's responsible gaming program is not just a checkbox — it is a core part of how we operate. Here is what that commitment looks like in practice.
You must be at least 21 years old to register and play on Nurtar — full stop. This is a hard requirement under PAGCOR regulations. We verify age at registration and reserve the right to request government-issued ID at any time. Any account found to belong to someone under 21 is immediately closed, with no exceptions.
Need a break? Nurtar's self-exclusion tool lets you suspend your account for a set period — from 30 days up to permanent exclusion. Once activated, your account is locked immediately and no promotional messages will be sent to you. Contact our support team anytime to activate self-exclusion. No waiting period, no questions asked.
Set daily, weekly, or monthly deposit limits directly through your account settings or by contacting support. You can also set loss limits so that once you have reached a certain amount of losses in a period, your account automatically pauses wagering. Limits take effect immediately when lowered and require a cooling-off period when raised.
It is easy to lose track of time when you are in the middle of a game. Nurtar's session time reminders send you a notification at intervals you choose — every 30 minutes, every hour, or every two hours — so you always know how long you have been playing. A small nudge can make a big difference.
Not ready for full self-exclusion but need a short break? Nurtar's cooling-off feature lets you pause your account for 24 hours, 48 hours, or up to 7 days. During this time you cannot log in, place bets, or make deposits. It is a lighter option that gives you breathing room without permanently closing your account.
Our responsible gaming support team is available around the clock — whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines. If you are worried about your own gaming habits or those of someone you care about, reach out to us. We listen without judgment and can guide you to the right tools or resources.
Every Nurtar player has access to these tools at no cost. You are always in control — and we make it easy to stay that way.
View a full breakdown of your deposits, withdrawals, wagers, and session durations at any time from your account dashboard. Transparency starts with knowing exactly where your money goes.
Promotional messages can sometimes encourage more play than you intended. You can opt out of all bonus offers, free spin notifications, and marketing emails at any time — no penalty, no pressure.
If you feel you need to stop immediately, you can request an instant account lock through our 24/7 support chat. Your account will be suspended within minutes, giving you the space you need right away.
Set a maximum wager amount per game round or per session. This prevents any single session from running away from you, keeping each gaming experience within a budget you are comfortable with.
Enable on-screen pop-ups that show your net win/loss position and total time played at regular intervals. Seeing the numbers in real time helps you make clearer, more informed decisions about continuing or stopping.
Not sure if your gaming habits are healthy? Take our anonymous self-assessment quiz below. It takes less than two minutes and gives you an honest picture of where you stand — with no data stored or shared.
Problem gambling can affect anyone — regardless of age, income, or background. The earlier you spot the signs, the easier it is to get back on track. If any of the following sound familiar, it may be time to use one of Nurtar's responsible gaming tools or speak to a professional.
Chasing losses — continuing to play in an attempt to win back money you have already lost, often leading to even bigger losses.
Spending beyond your means — using money set aside for rent, groceries, bills, or family needs (like bayad sa kuryente or tubig) to fund gaming sessions.
Inability to stop — feeling unable to walk away from a game even when you intended to stop, or repeatedly breaking self-imposed limits.
Hiding your gaming activity — lying to family members or friends about how much time or money you spend on gaming platforms.
Neglecting responsibilities — missing work, school, or family commitments because of gaming, or feeling irritable and restless when not playing.
Borrowing money to gamble — taking out loans, borrowing from friends or relatives, or using credit cards specifically to fund gaming activity.
Gaming as an escape — turning to online gaming to cope with stress, anxiety, depression, or personal problems rather than addressing them directly.
Answer these questions honestly — for yourself, not for us. If you answer "yes" to three or more, we strongly encourage you to use our self-exclusion or cooling-off tools, or speak to a counsellor.
Have you ever spent more money on gaming than you originally planned to in a single session?
Have you ever borrowed money or sold personal belongings to fund your gaming activity?
Do you find yourself thinking about gaming frequently — even when you are at work, school, or spending time with family?
Have you tried to cut back on gaming but found it difficult or impossible to follow through?
Have you ever hidden your gaming activity or the amount of money you spend from people close to you?
Do you feel restless, irritable, or anxious when you are unable to play — or after a losing session?
Have you ever continued playing in an attempt to win back money you had already lost?
Activating self-exclusion on Nurtar takes less than five minutes. Here is exactly how to do it.
Open the live chat or email our support team at any time of day.
Verify your identity with your registered username and account email.
Choose your exclusion period: 30 days, 90 days, 6 months, 1 year, or permanent.
Your account is locked immediately. A confirmation is sent to your registered email.
You do not have to deal with problem gambling alone. These resources are available to Filipino players who need guidance, counselling, or support.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR's responsible gaming framework includes player protection guidelines, exclusion registries, and operator compliance requirements that Nurtar adheres to fully.
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to set a limit, activate self-exclusion, or just talk through your concerns, we are here. Reach us via live chat on the Platform or by emailing our support address. All conversations are confidential.
If you feel that gaming has become a serious problem, speaking to a licensed counsellor or psychologist is a meaningful step. Mental health professionals in the Philippines — including those affiliated with the National Center for Mental Health (NCMH) — can provide confidential support for gambling-related concerns.
Nurtar is built for players who want great entertainment without losing sight of what matters. Set your limits, know your boundaries, and enjoy the games — responsibly. Must be 21 or older to play.